Pencoed Medical Centre

Dr G V Price | Dr J A Crane | Dr G A Preest | Dr O R Thomas | Dr E Garfield


Important Information about this website

All telephone calls are recorded for training and quality purposes

This site is being continually developed and updated. All of the work and cost of producing and maintaining this web site has been provided personally by the Doctors as a service to our patients. We have not received any NHS funding or assistance and the work is done in our own free time. We hope that you find this facility useful and your comments are very important to us. We would welcome any suggestions on improving our web site. However, due to time constraints, it is not anticipated that we will be checking and responding to any e-mail on a regular basis. If you contact us via this web site, there may be a long delay before you receive a response.

You are advised to discuss any of the information given at this site with your own Doctor beforehand. We cannot accept responsibility for any errors. It is your responsibility to decide whether to act upon the information given at this web site. The information given is intended ONLY for patients living within our practice area and registered with us. If you do not live within our practice area and are not registered with us, please do not proceed further. The authors of this website will not accept responsibility for any consequences arising from the advice given within this website. Although we have taken great care in preparing this web site, we would like to advise you that any material obtained from the Internet may not have been verified and could even be harmful. Please consult your Doctor if you have any medical problems or concerns. The information contained on this site is general information which is not in any way intended to replace the specific advice that patients may obtain from their own doctor about individual care.
This site does not contain any confidential material, patient details or clinical records. It is not possible to access confidential information, patient details or clinical records via this web site. Please do not send any confidential or private information to us via this web site or via the Internet. The hardware used to maintain this site is totally separate and not connected in any way to our clinical systems. Unfortunately, we are unable to respond to e-mail of a personal nature. Your e-mail may be seen by non-medical staff and we cannot guarantee your confidentiality. With the exception of online repeat prescription requests, e-mail sent via this website is received at a distant location and is not checked regularly nor forwarded to individual Doctors. For this reason, we ask that you do not send any personal questions for Doctors.

Online prescription requests:
Only items listed on your repeat prescription side slip can be ordered. Items can only be ordered when they are due. If incorrect patient details or drug names are submitted, your order will not be processed by our staff.
Any requests for items which are not listed on the repeat prescription will not be processed. Please type in the medication names with the exact spelling and doses as shown on your repeat prescription slip. Please note that the name on the tablet box may be a "brand name" which is not necessarily the same name as the one on your repeat prescription slip - it's the name printed on the repeat prescription slip that we want! You must select the correct surgery otherwise your request will not be processed quickly and there may be a delay in getting your medication. Confirmation - Each order is confirmed in the form of a confirmation page that opens automatically in your browser after hitting the "submit" button. This page confirms your details and your order. We recommend that you print and keep a copy of each confirmation page every time you order.
With the advent of the new website, all repeat prescription requests are now handled by a secure server and you will see the padlock symbol in your browser. We have changed to a secure server system to protect your details and we have made every effort to make this as secure as possible. The system we use is the same system that is used when purchasing items online. However you should note that no matter how secure the system, no system is infallible and if you decide to submit details online then you do so at your own risk. If you are concerned about giving these details online, you should not use the online system, instead order by post or by dropping your repeat prescription request in at the surgery.

We are trialling Twitter as a means of keeping our patients up to date and informing them of any information that we think may be useful to them. As with this website, we have received no additional funding (or personnel!) to do this, nor are we under any contractual obligation to provide a "Twitter" service to our patients. However, we feel that Twitter could be a useful service to our patients and we will be assessing it in coming months to see if it can be of value to our patients and what types of information may be helpful to them. We would like to emphasise the following points:
1. Please do not send any personal messages or messages to individual Doctors to us via Twitter
2. We regret that we do not (and cannot) check any messages sent to us via Twitter on a regular basis. Copies of tweets @PencoedMedical are sent to our Practice Manager by automated email, but we are not able to respond to individual requests for information sent to us via Twitter. If you have an urgent medical or administrative issue, please contact the surgery by phone in the usual manner, not via Twitter. Whilst we will take note of messages sent to us via Twitter (indeed, these can be very useful) we cannot respond on an individual basis. Senders of offensive, personal, derogatory or critical tweets will be blocked. This is not because we are not open to criticism, but we feel that an open forum with restricted text is not the place to discuss. If you have any criticisms of our service, please contact our practice manager by phone or letter and we will be pleased to deal with the matter.
3. We do not intend to re-tweet commercial or profit generating tweets. We will re-tweet information from reputable and charitable sources if we feel that the information will be of value to our patients, medicine and the community at large.
Who sends tweets?
The practice manager, some admin staff and the GP partners all have access to the Twitter account and have the ability to tweet. Any tweets relating to clinical or medical matters, such as a reference to a useful medical website, will have been seen by one of the GPs beforehand. Clinical tweets are sent predominantly by Dr Preest. Admin staff will only tweet about service and admin issues. If we've retweeted or tweeted a link to a webpage, this is done in good faith and does not replace a face to consultation with a Doctor or to replace the advice that patients may obtain from their own Doctor about individual care.
This is a learning process for us and we will be evaluating the use of Twitter and the feedback from our patients in coming months. We apologise that it may appear to be a "one way" stream of information from us to you but we are trying to use this as a means of circulating useful information about our service and other healthcare services in the community. The local health board and local hospitals are trying to reduce waste due to patients over ordering medicines that they don't need and to try to reduce inappropriate attendance at A&E with conditions that are more appropriately seen by the GP. As a result, you will notice that a number of our tweets reflect this agenda

Confidentiality of Patients Records - A Guide to Practice Accreditation Visits - Joint Committee on Postgraduate Training for General Practice
Your records may be disclosed to persons outside the primary care team which provides their care. The purpose of such disclosure is strictly limited to a verification process which is required to ensure practice compliance with educational standards for trainee doctors. The visit team are all subject to a strict duty of confidentiality. Any patient may object to the whole, or any part, of the inspection of their own medical records and that their objection will be respected.