Pencoed Medical Centre

Dr G V Price | Dr J A Crane | Dr G A Preest | Dr O R Thomas | Dr E Garfield

Llanharan surgery

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The Medical Centre, Tredegar Avenue, Llanharan, Pontyclun CF72 9PS
New 01443 220650
01443 225646

Visit the Contact page to see a location map for the surgery

This page contains details about Opening hours, Appointment times, Telephone consultations, Services provided, Clinic times, Repeat prescriptions, Home visits, Disabled facilities, Consultations in Welsh, Private fees, Treatment of overseas patients, Complaints, Removal of patients and your choice of practitioner.

Llanharan surgery building is closed on Thursdays and Fridays. Llanharan patients who need to be seen on these days will be seen in the open access surgery at our Pencoed surgery

How to make an appointment with a Doctor:

Open access clinics are held at both sites each morning. Pre-booked appointments are held only at Pencoed surgery each afternoon for all of our patients, irrespective of whether they live in Pencoed or Llanharan. There are no pre-booked appointments at Llanharan.
You have 3 choices:

  1. Pre-booked appointment - These are the most popular appointments. All pre-booked appointments are held at Pencoed each afternoon (for all of our patients, irrespective of whether they live in Llanharan or Pencoed). If you want to book an appointment with a named Doctor and you don't want to sit and wait your turn, then a pre-booked appointment may suit you. All doctors hold pre-booked appointments in the afternoon. You will be given a set time slot and may see a Doctor of your own choosing. Because these clinics get booked in advance, it pays to book ahead. These appointments are useful for annual reviews or non urgent problems - things that can wait.
    Advantages: You can see a named Doctor. You are given a set time and do not have to sit and wait on a first come first served basis. You can book ahead.
    Disadvantages: These appointments get booked up quickly, so you need to book ahead. If the named Doctor is on holidays or simply fully booked up, you may not be able to book an appointment for a couple of weeks. Emergencies are a fact of life in medicine and if your doctor has to deal with a seriously ill patient, then the appointments may run later thereafter.

  2. "Open access" appointment - These are held every morning Monday to Thursday in Llanharan and at Pencoed on Fridays. You must phone in the morning to arrange a "open access" appointment. We understand that some conditions need to be seen the same day, either because they're urgent or you simply want to see the doctor that day. With "open access" appointments, you are given a suggested time of arrival then you sit and wait to see a doctor. If it's quiet, you could be waiting for a few minutes. If it's busy, you could be waiting much longer - it all depends on demand on the day. In order to "fast track" urgent cases, we may screen your problem with one of our minor illness nurses (who have the ability to "fast track" seeing the Doctor if your case is an urgent one).
    PLEASE BE ADVISED THAT IF YOU ARE ATTENDING SURGERY FOR AN “OPEN ACCESS APPOINTMENT” THERE ARE TIME CONSTRAINTS THE DOCTOR NEEDS TO ADHERE TO AND ONLY ONE/TWO PROBLEMS WILL BE DEALT WITH IN YOUR APPOINTMENT
    Advantages: You will be seen that same morning.
    Disadvantages: You may have a long wait (e.g. Monday mornings), you cannot specify a named Doctor (patients are seen on a first come, first served basis).
    "Open access" appointments are held ONLY during the morning.

  3. Telephone appointments: Maybe you just want advice or want to ask a question? Many problems can be dealt with over the phone. All doctors hold telephone appointments in the morning or afternoon. We phone you on your home, mobile or work number (whatever number you want, as long as you are at a location where you are happy to talk). If it turns out that the doctor needs to see and examine you, you may need to arrange a face to face appointment, but the doctor will be happy to advise.
    Advantages: You can carry on with your routine as normal and we phone you. These appointments are often available at short notice - although demand obviously varies.
    Disadvantages: Telephone appointments are 5 minutes long and mainly for short queries or reviews.

Consultations are booked at 10minutes, but patients with more complex problems or wishing to discuss more than one problem may book a double appointment if desired. Booked appointments are held every afternoon at our Pencoed site - these are pre-booked and you will be allocated a specific time for your appointment.

We are very fortunate to have two highly qualified Minor Illness nurses at the surgery (Sister Lynne Jones - who is also a nurse prescriber and nurse manager, Nicola Nicholas and Sister Gill Evans). If you request an "open access" appointment, you may be offered an assessment by the Minor Illness nurse. This is NOT a means of preventing you from seeing the Doctor. It is a supplementary service that has two big advantages:
1. Patients triaged by the Minor Illness nurse may be fast tracked to the doctor if they are more unwell than they seem to the casual observer.
2. Secondly, our Minor Illness nurses are specially trained to deal with rashes, coughs, colds, sore throats, earache etc and it is possible that you can be seen and treated quickly by our Minor Illness nurse without having a prolonged wait to see the Doctor.
However, if your condition warrants a consultation with the Doctor the Minor Illness nurse will make sure that the Doctor sees you.  Patients who have been seen by our minor illness nurse who subsequently need to see the Doctor are given priority over all other "open access" patients.

In common with the other GP practices in the Bridgend area, during the afternoon of the last Tuesday of every month, both surgeries will be closed for staff training. If you call the surgery during this time, you will hear a recorded message giving you contact details for an emergency doctor service.

Telephone consultations:
Did you know that it's possible to book a 5 minute telephone consultation with your Doctor? Sometimes patients need to speak to a Doctor for advice (say, to ask about a possible side effect of medication or an explanation of a result). Rather than taking time off from work and waiting in the surgery to be seen, you can book a telephone consultation. In order to book a telephone consultation we simply need a telephone number on which you can be contacted. It could be a work, home or mobile number, but we would advise that you bear in mind that it may be a confidential conversation and that it is not in a public place - but it's your choice. When you book a telephone consultation, you simply give your number to the receptionist, then you will be given a time slot when you can expect to be called. The doctor will then call you at, or soon after, the agreed time. Telephone appointments are available after morning surgery and before the afternoon surgery every day, but they are very popular and get booked up, so it's wise to book ahead.

Services provided:
The practice provides full general medical services including:

  • Maternity - This clinic is provided by the Midwives from the Royal Glamorgan team
  • Family planning
  • Cytology (Cervical Smears)
  • Child Health Surveillance
  • Immunisation
  • Health screening
  • Minor Surgery
  • New Patient Health Check

Eligible patients should complete a registration form obtainable at the reception desk. All new patients are requested to attend within three months of joining the practice for a simple health check. Before attending, we ask each patient to fill in a brief questionnaire.

Clinic times:

AS OF MONDAY 4TH APRIL 2016 THE OPENING TIMES FOR THE MAIN SURGERY PENCOED AND THE BRANCH SURGERY IN LLANHARAN WILL BE AS FOLLOWS:

BRANCH LLANHARAN SURGERY - 01443 220650             

PENCOED SURGERY - 01656 867900         

Llanharan walk in baby weighing clinic - Every other Monday afternoon from Monday  11TH April 2016

WHEN THE BRANCH SURGERY IN LLANHARAN IS CLOSED ALL CALLS WILL BE DIVERTED TO THE MAIN SITE IN PENCOED   

FROM THIS DATE ALL PRESCRIPTIONS WILL BE PROCESSED FROM PENCOED MEDICAL CENTRE

Repeat Prescriptions
All repeat prescribing is computerised. Your prescription will have a tear slip itemising your treatment (on the right hand side). To obtain a repeat prescription, mark the item(s) that you require and deliver the slip to the surgery. Please allow 48 hours notice. If you wish, you may enclose a stamped addressed envelope and your prescription will be posted to you.

PLEASE DO NOT REQUEST REPEAT PRESCRIPTIONS BY TELEPHONE - with over 10 000 patients, this would block the lines for urgent calls. If the words "APPT" shows on your slip, please refer to the receptionists

Home visits  Telephone: 01443 220650

If you are unable BECAUSE OF ILLNESS OR INFIRMITY to attend the surgery, a home visit may be required, if deemed necessary by the doctor. Transport difficulties and other inconveniences are not normally acceptable reasons for requesting house calls. PLEASE make requests between 8.30am and 10.00am. Requests after 10.00am make it more difficult for the doctors to plan their visits.

The receptionist will need to have some details so that the doctors can decide which visits are more urgent. This information will be treated in the strictest confidence.

Disabled Patients
Disabled patients have adequate access at both surgeries. There is a patient display message board at Pencoed and disabled access toilets.

Consultations in Welsh

workingwelshlogoMae rhai o'r Meddygon yn siarad Cymraeg (Dr Thomas a Dr Preest). Os ydych chi eisiau siarad a'r Meddyg yn Gymraeg, gofynnwch yn y dderbynfa.

Private Fees (Dated 01/01/09):
Patients may not realise that General Practitioners are self employed doctors. They are not employed by the NHS, but hold a contract with the NHS to provide certain services - but not others (in much the same way that your household insurance covers damage to household items but would not cover the cost of servicing your car!). Any services not covered by this NHS contract will attract a fee. Our current fees for non NHS services are given below. These fees are also displayed in the waiting areas of our surgeries. The fee covers the cost of the Doctors time in preparing documents and performing examination (when required) in addition to the cost of administrative time and sundry costs (copying and letters etc). Patients sometimes ask why a "signature" attracts such a high fee. The reason for this is that the Doctor often has to spend considerable time examining records (on paper archive and held on computer) before being able to "sign off" a document. It is not unusual for a GP to spend 30 minutes examining medical records in order to provide a signature for one document.

CERTIFICATES/FORMS

DRIVING LICENCE PHOTOGRAPH

£45

INSURANCE CLAIM FORM

£45

SICKNESS/ACCIDENT BENEFIT CLAIM

£45

SCHOOL FEES INSURANCE CLAIM

£45

FITNESS TO TRAVEL CERTIFICATE

£45

TRAVEL CANCELLATION CERTIFICATE

£45

PRIVATE SICKNOTE

£15

PRIVATE SICKNOTE/LETTER

£15

RTA PER PERSON (First Doctor in Attendance)

£25

REPORTS

REPORTS WITHOUT EXAMINATION

£98

REPORTS WITH EXAMINATION ( eg HGV, TAXI etc)

£165

SOLICITORS

PHOTOCOPYING NOTES (MAXIMUM)

£50

VACCINATIONS

PRIVATE PRESCRIPTION

£45

 

TREATMENT OF OVERSEAS VISITORS - INFORMATION FOR PATIENTS
“Overseas visitors” is a term given to all patients who do not ordinarily live in the UK permanently. All overseas visitors can receive free medical care on the NHS if it is an emergency. Hence the E111 form is irrelevant in UK. European nationals can receive free non-emergency care only if they possess forms E128 or E112. These two forms are specifically for certain subgroups only and should be in possession on entering the country. Overseas visitors are all people not usually living in the UK. Eligibility for free treatment is not determined by nationality, insurance contributions or taxes. Overseas visitors are not eligible for free non-urgent care on the NHS and medical practices working within the NHS are not obliged to attend these patients. Treatment can be offered as a private patient with consultation rates of £35 a time for average duration (10 minutes). Scripts for repeat or other non-urgent medications are offered at £18 per script. A private consultation with a nurse is £20. Prices will increase on April the 1st in line with the RPI. Patients cannot be fully registered unless resident in this country for six months and seen to be ‘ordinarily resident’ in UK. Should you require more detailed information then please get in contact with the Local Health Board who will be able to help further.

Summary of overseas visitors fees:
Ten minute consultation with Doctor - £35.00
Private prescriptions - £18 per prescription
Consultation with nurse - £20

Complaints:
Although we work very hard to provide you with the best service possible, there may be times when you may wish to make a complaint. There is a practice complaints procedure and all complaints should be addressed in the first instance to the Practice Manager, Mrs Joanne Carter, at The Medical Centre, Heol yr Onnen, Pencoed. Mrs Carter will then contact you for a preliminary discussion. Mrs Carter will offer you a meeting and carry out a full internal investigation. Following this you will be given a written reply to keep you informed of the outcome. We would like to let you know that, although we seldom receive complaints, we take all complaints seriously and we listen very carefully to our patients and take the necessary action where appropriate.

Removal of patients:
The relationship between a practice and a patient can sometimes suffer an irreconcilable breakdown. In these circumstances the right of the practice to remove a patient from the practice list remains. Patients too will be able to apply for registration with a different practice if that is their preference. Removal from a list will follow a transparent process that normally would include a warning to the patient before removal. When a patient is removed, practices will be required to give specific reasons to the patient as to why the removal has occurred, though it is accepted that, in certain specific circumstances, a statement to the effect that the relationship between the patient and the practice has irrevocably broken down will suffice.

The right of a practice to remove a violent patient will be extended to safeguard all those who might have reasonable fears for their safety. These will now include members of the practice’s staff, other patients and any other bystanders present where the act of violence is committed or the behaviour took place. Violence includes actual or threatened physical violence or verbal abuse leading to a fear for a person’s safety. It is the responsibility of the PCO to ensure that there is a service available for patients who are difficult to manage, and this will be commissioned separately as an enhanced service as set out in chapter 2 of the new GP contract.

Choice of practitioner:
Patients will now register with practices rather than individual GPs. However, patients will retain the flexibility that they currently enjoy to request to be seen by the practitioner of their choice. This is particularly important for patients who value seeing a practitioner of their choice for the purposes of continuing care, care of particular conditions, gender or ethnicity. Primary legislation will provide for choice of practitioner to be set out as a legal right within regulations governing the contract between the PCO and the practice.

Where a patient wishes to exercise this right:

  • the patient may have to wait longer to see their preferred practitioner and, where this was accepted, it would not count against achievement by the practice of any rewards for improved access

  • the practitioner would still be allowed the rights of reasonable refusal (eg in respect of a violent patient)

  • the patient may be asked to accept an alternative if for example the service required was now being delivered by another professional member of the practice (eg if a service had been designated by the practice as a nurse or therapist led service rather than a doctor led service).

These rights will not undermine a practice’s flexibility to organise its services in order to best meet patient needs. This means that a practice cannot force a patient to see a doctor that the patient does not wish to see. The practice will still have an obligation to offer immediately necessary treatment to non-registered patients.

Confidentiality of Patients Records - A Guide to Practice Accreditation Visits - Joint Committee on Postgraduate Training for General Practice

Your records may be disclosed to persons outside the primary care team which provides their care. The purpose of such disclosure is strictly limited to a verification process which is required to ensure practice compliance with educational standards for trainee doctors. The visit team are all subject to a strict duty of confidentiality. Any patient may object to the whole, or any part, of the inspection of their own medical records and that their objection will be respected.